Perception is a powerful force. Few challenges are greater than overcoming perceptions, especially those supported by historical realities, facts and cultural norms. However, in an era when the accounting profession is defined by change and technological evolution, our most significant opportunities lie in challenging those perceived beliefs. That is precisely what we should be doing with SOC reporting today.
System and Organization Control 2 reports have historically been viewed as slow and complicated engagements defined by frustration. The projects require extensive and detailed evidence collection and demand a high level of subjective judgment and customization, which are very different challenges from the financial statement audits many SOC professionals were raised performing. Approaching these engagements with spreadsheets and flash drives has also made the process very cumbersome and frustrating, solidifying the perception of SOC 2 reports as daunting and difficult.
Fortunately, an increasing number of organizations have continued to dredge through the process — the report's value is immense, and it is often a requirement to conduct business. This provides a broad level of tolerance for flawed systems and acceptance that friction is core to completing a SOC 2 report or even viewed as a feature of a high-quality audit.
This perception — confusing, slow and frustrating with high quality — hinders innovation. It doesn't result in simple acceptance of the status quo or fear of change but manifests as outright hostility towards ingenuity. If these audits are "supposed to be hard," then any suggestion to make them easier is rejected.
And yet, in recent years, that has all begun to shift: There is real excitement and investment in SOC 2 services from innovators outside of public accounting. They are challenging every aspect of how these audits are conducted with broad positive and negative impacts that demand the evolution of the perspectives of auditors, clients and the industry as a whole. It's time to change our outlook and embrace the advancements in performing SOC 2 audits to fully realize the incredible amount of value and competitive advantage the service can provide.
Legacy tools and processes
Financial statement audit processes, the foundation of most assurance practices, were created using a shared language between auditor and client. Most clients in that world have backgrounds as auditors and are supported by well-established financial terminology and systems. When an auditor asks for an "invoice" or "purchase order," the CFO knows exactly what is being requested.
Such a luxury does not exist when working with the information security community, which has a diverse vocabulary with varying definitions, pronunciations, and an unlimited number of acronyms. Accountants have spent hundreds of years establishing translation guides and systems. If anything, the level of standardization in technology is astounding, but this is a new industry experiencing dramatic change. So, it makes sense that approaching SOC 2 services with the same tools and rhythms as a financial statement audit has not proven successful.
From a growing need, new tools emerge
In an effort to bridge that gap and provide automated control monitoring, governance, risk and compliance platforms have been created to help clients manage policies, access risk, control user access, and streamline compliance. Through the use of policy templates and checklists adopted by each client, these GRC platforms have created standardization, where there previously was none, and concentrated resources that make this service attainable for small companies.
In the same way that Apple brought the home computer into our living rooms, these tools are making SOC 2 reports mainstream.
GRC platforms are also capable of producing automated evidence, which attracts most of the attention and provides significant benefits. Yet the greater impact is the friction they've removed. This simpler and scaled approach to SOC 2 reports reduces the noise created by the back and forth between auditor and client while removing the poor organization so begrudgingly accepted, allowing the auditor to focus on providing value. That value can come from conducting a simple and straightforward, low-touch engagement or an in-depth and intense control inspection that identifies true vulnerabilities and significant risks to the business.
Regardless of the approach, the technology supporting these engagements continues to improve. Last year, the RegTech industry was valued at
The challenges attached to compliance shifts
This growth and evolution of SOC 2 compliance is not without consequences. As speed has increased and prices have dropped, there has been a growing resentment towards these new approaches, not all of which are unfounded. Concerns about overreliance on automated evidence, auditor relationships with GRC platforms, and subject matter expertise within an engagement team are very real challenges the profession must continue to address.
However, by ignoring and shunning the existence of these new tools in an effort to retain the engagement's status as "hard," auditors avoid any opportunity to create value that exists beyond the paperwork.
Identifying that value and educating the world on the need to blend these tools with the expertise and professionalism that has always accompanied these services is a critically important message right now. Without that shared understanding and positive messaging, we continue to struggle through the communication challenges we started with and drown in the noise.
Overcoming obstacles with the right message
SOC 2 audits are going to keep getting easier, faster, and cheaper. Emerging technology and growing demand have made SOC reporting a very competitive and fast-paced industry that will feel some bumps along the way, but the need this service fills will shape the profession.
And if the perception isn't slow, frustrating, and resource-intensive — what should it be?
SOC 2 reports are really a storytelling mechanism. They allow companies to communicate the security practices they value and demonstrate they are deserving of trust. These details can then be exchanged with outside parties to support decision-making in ways that were not previously possible. Companies are now sharing the completion of these reports through trust pages on their websites and online marketplaces as a sales differentiator, which allows CPAs to impact businesses in new and exciting ways.
The value they provide internally can also not be ignored. Accountability and organizational alignment allow mature and growing businesses to thrive. These aspects of SOC 2 compliance have always been valued, but the new supporting tools have suddenly made the experience practical, which should be celebrated.
When viewed as a mechanism for sharing information and allowing the client to be the author, you not only offer validation but a new mechanism for them to understand their own needs. It serves to track, evaluate, and understand critical aspects of their business in the same way the accounting ledger helps them understand their financial position. Instead of being a challenge or roadblock to overcome, you position clients to thoughtfully understand, own and communicate the aspects of their security program, which can be embedded into the organization's way of life.
