By the time you read this, tax season should be over. I’ve heard from many colleagues that tax season was not good. I was given a lot of reasons, but here are some things that could have prevented or mitigated some of the problems:
- Train staff better.
- Supervise staff better.
- Use more organized procedures.
- Insist that procedures are followed.
- Push some work into the previous November or December, or even earlier.
- Add some extra staff.
- Don’t start overtime until absolutely necessary. This conserves the energy and pushes the overtime to the really busy period.
- Let the week after March 15 be a lower overtime period, providing a breather and then ask staff to work harder and longer hours until April 15.
- Pay staff for overtime in the next paycheck rather than paying a tax season “bonus” sometime after tax season ends. This provides an instant gratification to staff and their families with the extra take home pay that a vague future bonus cannot.
- Get all of the partners on the same page regarding interactions with staff, following procedures, responsiveness to staff questions, and following up with clients.
Some of these are like a broken record and keep reappearing. If you’ve read this before, and tax season wasn’t fun, then maybe you should start with some changes. Do not hesitate to contact me at
Edward Mendlowitz, CPA, is partner at